Principles of Managerial Accounting · free preview
The Balanced Scorecard and How Organizations Use It
The balanced scorecard organizes measures into financial, customer, internal process, and learning perspectives, connected by a strategy map from capability to result, and it is used to align, communicate, and review strategy execution.
1. Four perspectives, one strategy
Four perspectives, one strategy
2. The strategy map logic
The strategy map logic
3. Using the scorecard in practice
Using the scorecard in practice
4. Pitfalls in implementation
Pitfalls in implementation
5. Perspective set
Which four perspectives make up the balanced scorecard?
6. Strategy map direction
In a strategy map, what causes what? Use the figures from the worked example in this lesson and state the result in the requested units.
7. Broken link signal
A bank trains loan officers, yet approval cycle times do not improve. What does the scorecard reveal?
8. Measure inflation failure
What is the cost of measure inflation in a scorecard?
9. Perspective order
In the causal chain, ____ and growth measures sit at the base as the root drivers. Two words.
10. Lagging perspective
The ____ perspective carries the lagging indicators of results. One word.
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